Reviews

Entwistle Green Estate Agents has 201 reviews

  • Helen McMahon, Carnforth 20-Jan-2018
    Customer Experience

    Fantastic service! A pleasure to deal with.

    They have been an absolute pleasure to deal with. They are all fantastic staff at the morecambe branch. I feel that without Pete Burdell advising me of a buy to let mortgage to then buy our dream home. I wouldn't be living where I am now. I am so truly grateful. They also took, no time at all in selling my property in morecambe. Big thank you to Pete, Emma, Rebecca and Oliver.

    Customer Relations Team 20-Jan-2018

    Thank you Helen for your delightful 5* review of our fantastic team at Entwistle Green, Morecambe. It is fantastic to read that you were able to take advantage of our other related services to obtain an ideal mortgage, perfect for you, and that they were able to obtain a sale quickly. Kind regards, Scott.<br />

  • Valued Customer, Crosby 19-Jan-2018
    Customer Experience

    My service feedback with Sales

    Well established agency in Crosby sold my house after 11 months from start to finish. Very hard to get through over the phone to speak to someone. They do call back if you leave a message. Its frustrating as I felt that because of the phone issue a viewing or a sale could of been missed! They upgraded my photos to professional after 6 months at no additional cost to me.(Should cost £350) I think that professional photos should have been done in the first place as many other agents other this with no additional cost. Entwistle isn’t the cheapest agent but is part of country wide which is the largest estate agent in the UK It’s just luck of the draw when selling a house. But the right agent needs to be right!

    Customer Relations Team 20-Jan-2018

    Thank you for taking the time to leaving us your feedback. Feedback is very important to us and as such I will forwards yours onwards to the Retail Performance Director for the local branch to look into and address locally with the team. With this in mind, I would be grateful if you could please leave us further feedback and detail of your experience at review@countrywide.co.uk. Kind regards, Scott.<br />

  • Valued Customer 19-Jan-2018
    Customer Experience

    My service feedback with Sales

    Our agent Kathryn Iddon was brilliant. Her communication was excellent, and I felt I was her main priority. Especially towards the signing contracts stage she did the work the solicitors should have done. If it had been left up to them, heaven knows when the contracts would be signed. I am looking forward to completing their feed back form. I would recommend Entwistle Green for selling a property. I would not however recommend the Countrywide Solicitors to anyone, and we only used them as they were the solicitors the Estate Agents recommended.

    Customer Relations Team 20-Jan-2018

    Thank you for your wonderful 5* review and the kind words about Kathryn and the team at our Entwistle Green branch in Southport. It was fantastic to read that Kathryn made you feel like your custom was valued and helped with the completion of your property sale. I would also like to thank you for your recommendation to others. Kind regards, Scott.<br />

  • David parker, Morecambe 19-Jan-2018
    Customer Experience

    7 weeks to find a buyer 14 weeks to complete great company many many thanks

    From start to finish the team at EG were fantastic starting with Oliver who did the vaultion and photos(and even came round a second time to complete the pictures as my top floor was not ready ) and came up with what I consider a fair price a really nice young man , the team at the office starting with the office manger to the sales team were fantastic and always returned my calls a great company

    Customer Relations Team 20-Jan-2018

    Thank you Mr Parker for your wonderful 5* review of Oliver and our Entwistle Green team in Morecambe. I am pleased to read that you found the fee rate favourable and also that the hardworking team were able to gain you a sale within a few weeks along with a quick completion period. Best wishes, Scott.<br />

  • Valued Customer 18-Jan-2018
    Customer Experience

    Yes but not Countrywide

    Lovely people in entwistle green runcorn very helpful and friendly very patient Would not use CountryWide services

    Customer Relations Team 20-Jan-2018

    Thank you for the great review of our Entwistle Green Estate Agency team in Runcorn. It is great to read that the branch team were able very helpful and friendly. Thank you for taking the time to leave us your review. Scott.<br />

  • 13-Jan-2018
    Customer Experience

    Helpful and professional service

    I received an excellent service from all the staff at the Fulwood office of Entwistle Green. My main point of contact, Emma, was always at hand to answer queries and keeping me informed about viewing and potential buyers feedback.

    Customer Relations Team 17-Jan-2018

    Thank you  for your wonderful 5 star review. I'm pleased to see that you benefited from the passionate and personal approach taken by the Entwistle Green team in Fulwood.  I will pass on your kind comments to Emma and the entire team at the branch. Many thanks, Sarah.<br />

  • Sue Elson, Lytham St Annes 12-Jan-2018
    Customer Experience

    Very Good experience

    Sold the property quite quickly and kept me informed of the progress most of the time. Very good photos and well presented. Took care of everything including handing the keys over.

    Customer Relations Team 13-Jan-2018

    Thank you Sue for your great review of the team at Entwistle Green team in St Annes. It is great to read that they were able to achieve you a sale quite quickly and that you felt informed throughout. We do always aim to provide a 5* service and as such I would like to invite you to leave us further comments about how we could have achieved this elusive fifth star at review@countrywide.co.uk. Kind regards and best wishes, Scott.<br />

  • 12-Jan-2018
    Customer Experience

    Would definitely recommend!

    Great Service. Really helpful and friendly!

    Customer Relations Team 13-Jan-2018

    Thank you for your wonderful review recognising the great work our friendly and dedicated team at Entwistle Green in Westhoughton. It is brilliant to read that you would recommend the team to other people whom are looking to sell or buy. Best wishes, Scott.<br />

  • Forrest, Leyland 12-Jan-2018
    Customer Experience

    Leyland branch

    I used the Leyland branch to sell a three bedroomed detached bungalow. Would definitely use them again. Very attentive and helpful. Particularly liked the manager who was very down to earth and practical.

    Customer Relations Team 12-Jan-2018

    Thank you for taking the time to leave us your great 5 star review of the service you received from Entwistle Green in Leyland. It is brilliant to read that you would use them again and that they were attentive, practical and helpful. Kind regards, Emma.<br />

  • Valued Customer, Bury 12-Jan-2018
    Customer Experience

    My house wasn’t listed on the Internet for weeks

    Send staff to deal with viewings instead of expecting us to show people round the house. Not a good service at all. Waste of £3000.

    Customer Relations Team 12-Jan-2018

    Thank you for taking the time to leave us your feedback. We do always aim to provide the very best in customer experience and I am sorry if on this occasion our branch team did not meet this goal. We do always aim to understand further our customers experiences and as such I will share with the local Retail Performance Director your feedback to help improve our customer service going forwards. I would also like to invite you to e-mail us further details of your experience to review@countrywide.co.uk. Kind regards, Scott.<br />